SEASONED PROS

The Yorkshire Group monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

EFFICIENCIES

TESTIMONIALS

ASSESSMENT

The Yokshire Group uses surveys, interviews, and observation to conduct a comprehensive service audit.

“Christopher Cooney delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET.

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

PLANNING

OUR SERVICES

We identify technology, training, and processes to take your service team to the next level.

Once we have executive buy-in, we oversee the implementation process from start to finish.

IMPLEMENT

On-site audits
Service benchmarking
Fresh Start training
Call center outsourcing
KPI measurement
Legal compliance